Inside Duke Medicine
Ed Labajetta: True example of excellent customer service
posted February 10th, 2010He goes out of his way to provide excellent feedback and education to our patients regarding our protocol and care.
Ed Labajetta, a manager in the Radiology Department, is recognized for his over-the-top performance and compassion for customer service with multiple patient issues.
Donna M. Withrow, said, "He is a true example of excellent customer service. As a patient advocate, I depend on key staff members in all departments as a valuable resource in assisting patients with concerns. Ed is quick to respond to patients. He personally visits our inpatients and families to offer his apologies on behalf of his department. He goes out of his way to provide excellent feedback and education to our patients regarding our protocol and care. Thank you, Ed, for your dedication and always going beyond to find ways to improve our systems and care based on our patient perspectives. We appreciate you."